No logs are created on either the helper’s or sharer’s device. This data includes the following information:Įrrors arising from Quick Assist itself, such as unexpected disconnectionsįeatures used inside the app such as view only, annotation, and session pause Microsoft logs a small amount of session data to monitor the health of the Quick Assist system. Input is shared from the helper to the sharer through the RDP relay service. RDP shares the video to the helper over https (port 443) through the RDP relay service to the helper's RDP control. Quick Assist starts RDP control and connects to the RDP Relay service. The sharer is prompted to confirm allowing the helper to share their desktop with the helper.

The helper is prompted to select View Only or Full Control. The sharer's Quick Assist instance joins the RCC chat session. The helper then provides the code to the sharer.Īfter the sharer enters the code in their Quick Assist app, Quick Assist uses that code to contact the Remote Assistance Service and join that specific session. An RCC chat session is established and the helper's Quick Assist instance joins it. Quick Assist on the helper's side contacts the Remote Assistance Service to obtain a session code. The helper selects Assist another person. Required for chat services within Quick Assistīoth the helper and the sharer start Quick Assist. Used for accessibility features within the app Used for chat services within Quick Assist Required for logging in to the application (MSA) Required for the Skype framework used by Quick Assist Primary endpoint used for Quick Assist application The traffic is encrypted with TLS 1.2.īoth the helper and sharer must be able to reach these endpoints over port 443: Domain/Name Quick Assist communicates over port 443 (https) and connects to the Remote Assistance Service at by using the Remote Desktop Protocol (RDP). Local Active Directory authentication is not supported at this time. The helper can authenticate when they sign in by using a Microsoft Account (MSA) or Azure Active Directory. In case the helper and sharer use different keyboard layouts or mouse settings, the ones from the sharer are used during the session.

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