* You claimed the features and functions of the products but we never advertised on our website. * You stated that you had uninstalled the products with no future use. * You did not receive the registration information but did not contact our support team and provided your information like order number and registered email. * When you request a refund, you never provided any detailed information to assist our support team to locate the problem. * You claimed that you purchased the 'Wrong' product and had already purchased product from other companies. The product could not work well by your improper operations. * You changed your mind after purchasing the product. We will refund the purchase price of the product after the further cooperation from you about the problem and the request is approved. Duplicate orders, which was caused by the third party platform. The products have fatal technique problems and we can not fix it in an acceptable period of time or provide a temporary solution.

But once the registration information was issued, they can not be canceled any more. By using the trial version, you can make sure that the programs are compatible with your computer system and you are satisfied with them before purchasing the retail versions. Refund PolicyĪcrok provides free trial versions for you by 'try-before-purchase' principle. If you get problems with Acrok products, please contact we will try our best to help you. *** The key code of the product you purchased is lost.įor Windows version: Click the drop down menu on the top right corner and choose 'Register', enter your license code to register it.įor Mac version: Click the “Help” menu on the top of your Mac desktop and choose “Register”, enter your license code to register it. *** The key code becomes invalid after you purchased the software. You already purchased the program, but didn't receive the key code. Retrieve the key code if you're encountering one of the following problems: If you did not receive it on time, perhaps it has been tagged as a spam or it's because of the delay of Internet of system glitches.Ģ. Once your order has been validated, our system will automatically send the registration info to your e-mail instantly. How long will I receive my keycode after the purchase?

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